Tikketfy FAQ

Tikketfy is a ticketing platform for event and tour organizers.
Create events, sell tickets online or in person, and scan at the door—all in one easy-to-use system.

Download a copy of our TikketFy Startup Guide here.

Anyone hosting an event, tour, or activity can use Tikketfy.
It’s perfect for tour operators, venues, festivals, events, and more—big or small.

No, you don’t need a website to sell tickets with Tikketfy.
You can sell directly from your physical location with a terminal, computer or share your Tikketfy event link on social media. If you’d like a website, we can help build one for you too.

Creating your first event or tour is easy with Tikketfy.
Just log in to your dashboard, click “Create Tickets,” and follow the step-by-step prompts to set up ticket types, pricing, dates, and more.

Tikketfy offers flexible pricing plans based on your business needs. Whether you run a single event or manage multiple locations, we can customize a plan that works for you. We also offer a pay-as-you-go option with no monthly fees—just a small fee per ticket sold.

Tikketfy offers a pay-as-you-go pricing model with no upfront or monthly fees. You only pay a small transaction fee per ticket sold. This makes it ideal for organizers of all sizes—whether you’re hosting a single event or managing multiple tours.

Tikketfy offers flexible pricing plans tailored to your business needs. We prioritize transparency—there are no hidden fees. Depending on your chosen plan, there may be monthly fees or per-ticket charges, which will be clearly outlined during the setup process. Our goal is to provide clear, upfront pricing to ensure you know exactly what you’re paying for.

With Tikketfy, you decide. You can choose to:

– Pass all fees to the customer
– Absorb the fees yourself
– Adjust the fees to cover other business costs

You can use your own payment processor—as long as Tikketfy is certified to their platform—or choose one of our preferred partners for a smoother setup. We’re here to help you get connected either way.

Yes! With Tikketfy, you can sell tickets both online and at your physical location. Easily manage all your sales in one dashboard.

When a ticket is purchased, Tikketfy generates a unique QR code for each ticket. At the event, simply scan the code using any device with our ticket scanner to verify entry quickly and securely.

Yes, Generate one QR code for the entire purchase instead of individual codes for each ticket. All guests must enter together with the ticket holder.

Yes! Tickets can be scanned directly from a phone screen or printed copy using any supported device with the Tikketfy scanner—IOS, Android, Clover & PAX

Yes! Tikketfy lets you add your logo, colors, and custom details to match your brand and give your tickets a professional look.

Yes! You can set a maximum number of tickets available for each event or ticket type to control capacity and prevent overselling.

Absolutely! Tikketfy allows you to create multiple ticket types with custom names, pricing, and availability to fit your event’s needs.

Yes! You can create and manage discount codes or special promotions to boost sales and reward your customers.

All ticket sales funds go directly to your connected payment processor. Since you manage the processing account, you typically receive your payments within 24 hours or the next business day—giving you fast access to your revenue.

Because payments go through your own connected processor, you usually receive funds within 24 hours or by the next business day, depending on your processor’s policies.

Yes! Tikketfy is certified to work with Stripe and other major processors, so you can easily connect your existing account for seamless payment processing.

Tikketfy is certified to Clover, PAX, FiServ, TSYS, Stripe, Square. If you don’t see your system listed, let us know we are always interested in learning about other POS systems to add Tikketfy to.

Yes! You can add multiple team members with separate logins and permissions to help manage your events and ticket sales.

Yes! Tikketfy provides real-time sales reports and attendance tracking to help you monitor your event’s performance.

Yes! Tikketfy includes detailed reporting features so you can easily track sales, revenue, attendance, and more—all in one place.

Yes! You can easily export your ticket sales, customer info, and reports for your records or further analysis.

As the event organizer, you’ll handle customer support since the tickets are sold under your brand. But don’t worry—we’re always here to help you behind the scenes whenever you need us.

Yes! You control your own refund and exchange policies and can manage them directly through your Tikketfy dashboard.

If your event is canceled, you control how refunds are handled. You can issue refunds directly through your Tikketfy dashboard or provide options for rescheduling or credit, based on your policy.

Yes! Tikketfy uses industry-standard encryption and security measures to protect your data and transactions, ensuring a safe experience for you and your customers.

Yes! You can add password protection to your event, so only people with the password can access and purchase tickets.

Yes! Tikketfy lets you set sales start and end dates, and you can manage ticket availability based on event locations.

Yes, Tikketfy can be used internationally. Our platform supports global operations, allowing you to manage and sell tickets for events and tours worldwide. Whether you’re hosting events in Europe, Asia, or elsewhere, Tikketfy provides the tools to handle sales, ticketing, and entry management seamlessly.

We offer flexible payment processing options. You can connect your existing payment processor, provided it’s certified on our platform, or choose from our preferred partners. This flexibility ensures that you can operate smoothly regardless of your location.

If you have specific requirements or need assistance with international operations, feel free to reach out. We’re here to support your global ticketing needs.

Yes, Tikketfy supports multiple currencies and languages to accommodate international events. You can set your event’s currency and language preferences during the event creation process. Additionally, if you have a website built through Tikketfy, we can assist in integrating multi-currency and multi-language features to enhance your global reach.

If you need assistance with setting up these features or have specific requirements, feel free to contact us. We’re here to help you tailor your event’s ticketing experience to your audience’s needs.

If your QR scanner isn’t working, try restarting the app or your device. Make sure your camera has permission to access the scanner. If problems continue, contact Tikketfy support for quick assistance.

Reach out to us directly from our Contact Us Page.