Scaling Street-Level Sales for Sightseeing Bus Tours in NYC
Posted By admin - Last updated May 17, 2025
Merchant Details
Merchant: EmpireView Sightseeing Tours
Location: New York City
Industry: Hop On Hop Off Sightseeing Bus Tours
Sales Channel: Over 100 street agents using Clover Flex devices
Location: New York City
Industry: Hop On Hop Off Sightseeing Bus Tours
Sales Channel: Over 100 street agents using Clover Flex devices
The Challenge
EmpireView Sightseeing Tours operates one of the busiest sightseeing bus services in New York City, catering to thousands of tourists daily. With over 100 street agents selling tickets across Manhattan, the company faced growing challenges with:
- Coordinating sales across agents and locations
- Handling real-time inventory and capacity control
- Preventing overselling and validating ticket authenticity
- Reconciling end-of-day sales from various payment methods
They needed a mobile, reliable, and easy-to-use solution that could scale with their high-volume operation—without slowing down their team or the customer experience.
The Solution
EmpireView partnered with Tikketfy to modernize their ticketing and sales operations. Each street agent was equipped with a Clover Flex device powered by Tikketfy’s platform, enabling:
- On-the-spot ticket sales with real-time seat availability
- Instant QR code generation for seamless entry validation
- Offline mode, allowing agents to sell even in low-signal areas
- Built-in receipt printing for customer convenience
- Centralized reporting, including individual agent sales and shift reconciliation
The Results
Since implementing Tikketfy with Clover Flex:
- Sales increased by 37% in peak season due to faster processing and wider reach
- Overbooking dropped to near zero, thanks to real-time inventory sync
- End-of-day reporting became effortless, with shift-level data available instantly
- Customer satisfaction improved, with smoother entry experiences and reduced wait times
Why It Worked
Tikketfy’s platform gave EmpireView the ability to manage a large team of sales agents while maintaining full control and visibility across every transaction. With the Clover Flex, their mobile team became more agile, efficient, and empowered—helping grow sales while delivering better guest experiences.
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